Shipping & Returns

Read our Shipping Policy, Refund Policy and Terms of Service for the full conditions.

Shipping

Shipping destinations

FrontierFlint currently ships to addresses within Australia only.

Shipping rates

Standard shipping costs AUD $7.95 for orders under AUD $50. Standard shipping is free for orders of AUD $50 or more.

Delivery timeframe

Each product page shows an estimated arrival window based on the available supplier delivery information. The estimate includes processing and transit and is not a guaranteed date. Orders containing multiple products may arrive in separate parcels and at different times. Delivery may also be affected by carrier delays, public holidays, severe weather, remote destinations, customs processing or other circumstances outside our control.

Tracking and split shipments

Where tracking is available, tracking details will be sent after dispatch. Items in the same order may be shipped separately and may arrive at different times.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has begun processing.

Delayed, lost or damaged orders

If an order has not arrived within the estimated delivery window shown on the product page, or arrives damaged, please contact FrontierFlint with the order number and relevant details so we can investigate and provide an appropriate resolution.

Australian Consumer Law

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.

Returns and refunds

Last updated: 2 November 2026

Returns and after-sales support

FrontierFlint is responsible for return, refund and after-sales enquiries for purchases from this website. Email hello.frontierflint@gmail.com with your order number, the item concerned and a description of the issue. We remain your point of contact; you do not need to negotiate a remedy with our supplier.

Change-of-mind returns

We do not offer general change-of-mind returns or exchanges. This includes a change of preference, ordering the wrong size or model, or no longer wanting an item that matches its description. Please check the selected option, dimensions and included accessories before ordering.

If a specific change-of-mind return offer was advertised for your product or confirmed by us in writing before purchase, we will honour that offer. Its eligibility requirements, application period, return method and any customer-paid return charges must be disclosed before purchase. Any applicable return window starts on the date you receive the item, not the date you place the order. Existing return promises continue to apply to the orders for which they were made.

Faulty, damaged, incorrect or misdescribed items

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. Contact us promptly if an item is faulty, damaged, incorrect, unsafe or materially different from its description. Relevant photographs or video of the item and packaging can help us assess the issue; tell us if you cannot provide them. Stop using an item if it may be unsafe.

For a major failure, you may choose a refund or replacement. For a minor failure, we will arrange an appropriate remedy within a reasonable time. These rights are not limited by a supplier's return window, original-packaging requirements or our change-of-mind policy. There is no fixed change-of-mind deadline for making a statutory consumer-guarantee claim; the applicable rights depend on the product and circumstances.

How to arrange a return

Contact FrontierFlint before posting an item. If a physical return is needed, we will provide the return destination country, address, method and instructions for your case. Do not send an item to an address printed on its parcel unless we confirm that address. Where a return is required for faulty, damaged, incorrect or misdescribed goods, we will cover or reimburse reasonable return costs as required by Australian Consumer Law. We will explain the postage arrangements before you send anything; contact us if you cannot arrange or pay for postage so we can arrange an appropriate method.

Keep any postage receipt and tracking details. You do not need original packaging to exercise your statutory rights. For an existing, specific change-of-mind offer, the return conditions and costs disclosed before purchase continue to apply.

Delayed, lost or undelivered orders

If your order has not arrived within the delivery estimate shown on its product page, or tracking indicates loss, contact us with your order number and available tracking details. We will investigate and keep you informed. Where loss is confirmed or we cannot supply within a reasonable time, we will arrange an appropriate replacement or refund. Your statutory rights are not dependent on the outcome of a supplier's own claim process.

Cancellations and address changes

Contact us as soon as possible to request cancellation or correct an address. Changes may not be possible once processing or dispatch has started. Any existing return offer and statutory rights continue to apply.

Refund timing and method

We will assess your request promptly and notify you of the outcome. Where a return is necessary, we will explain the return and assessment steps. Once a refund is approved, FrontierFlint will initiate it within 10 business days. Business days mean Monday to Friday, excluding Australian national public holidays. This processing period does not limit any requirement to provide a remedy within a reasonable time under Australian Consumer Law.

Refunds are based on the amount paid for the affected items and are issued to the original payment method unless otherwise agreed. Applicable original delivery charges and reasonable return costs will be refunded or reimbursed where required by law. Your bank or payment provider may take additional time to credit the refund. If we have confirmed a refund but you have not received it after the stated processing period and your provider's processing time, contact us for help.

Existing orders and Australian Consumer Law

This version applies to orders placed after publication. It does not remove any return promise that applied when an earlier order was placed. Nothing in this policy excludes, restricts or modifies your rights or remedies under Australian Consumer Law.

Terms of Service

Our Terms of Service apply to website use and purchases. Nothing in our terms or policies excludes rights that cannot lawfully be excluded under the Australian Consumer Law.

Contact

Email hello.frontierflint@gmail.com for help with an order.